Customer Service Representative

GUO Logistics Limited is a leading logistics company with over 10 years of industry experience, operating a large fleet and strategically located offices across Nigeria. We are seeking a Customer Service Representative to manage customer interactions, coordinate parcel movement, and ensure high service standards across our operations.

Responsibilities

• Serve as the first point of contact for customers on parcel booking, rates, delivery timelines, and logistics inquiries
• Coordinate routing and tripping of parcels to ensure prompt dispatch and timely delivery
• Supervise and verify proper packaging, registration, and inspection of parcels before dispatch
• Track and monitor parcels in transit and proactively update customers on delivery status
• Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery
• Handle customer complaints, claims, and inquiries effectively and ensure timely resolution
• Work closely with operations and dispatch teams to facilitate smooth coordination
• Record and maintain customer data and transaction history in the CRM system
• Support revenue collection and ensure proper transaction recording
• Promote GUO Logistics services through professional and positive customer interactions

Requirements

• Education: Minimum HND or Bachelor's degree in Logistics, Business Administration, Supply Chain Management, or related field
• Experience: 1–3 years of proven experience in logistics, courier services, or transport operations
• Skills: Excellent communication and interpersonal abilities; strong understanding of parcel handling and logistics operations; proficiency in Microsoft Office and logistics tracking tools; keen attention to detail; ability to multitask under pressure; strong problem-solving and customer service orientation; teamwork and collaboration; time management and organization; professionalism and accountability

Work Schedule

• Monday to Sunday (one day off per week)
• Morning Shift: 7:30am – 1:30pm
• Afternoon Shift: 1:00pm – 8:00pm

Salary

₦110,000 monthly

How to Apply

The RUBY Centre, 762 Aminu Kano Crescent, beside the 2nd traffic light after BANEX Plaza on the left-hand side (same building with Kilimanjaro), Wuse II, Abuja (FCT).