Customer Service Representative

Dews and Petals Limited is seeking a Customer Service Representative to handle incoming customer inquiries and provide professional support across various touchpoints.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information about services, pricing, and company policies
• Identify customer problems and deliver timely, effective solutions
• Maintain accurate records of customer interactions via data entry
• Guide clients through processes and procedures
• Conduct post-interaction follow-ups to ensure customer satisfaction
• Provide feedback on customer service processes to support continuous improvement

Requirements

• Bachelor's Degree (BA/BSc/HND) in a relevant field
• Minimum 2 years of customer service experience
• Excellent spoken and written English communication skills
• Strong problem-solving abilities and proactive approach
• Good interpersonal skills with a customer-first mindset
• Ability to stay organized and adhere to schedules
• Multitasking skills and keen attention to detail
• Proficiency in CRM software and relevant tools

Salary

Not specified in posting.

How to Apply

No application instructions provided in the posting.