Customer Support Associate

Customer Support Associate

We are hiring a Customer Support Associate to join our team in Lagos. This is an entry-level role perfect for fresh graduates and early-career professionals eager to build foundational customer service skills in a fast-paced environment.

Responsibilities:

• Handle customer inquiries and support requests with empathy and discipline
• Resolve customer issues using critical thinking and problem-solving
• Follow established processes while adapting to situations without exact scripts
• Work with real customer money and manage customer frustration professionally

Requirements:

• 0–2 years of professional work experience (fresh graduates encouraged to apply)
• Strong critical thinking and problem-solving ability
• High coachability and openness to feedback and correction
• Comfort with fast-paced, high-accountability environments
• Ability to balance empathy for customers with adherence to process
• See feedback as fuel, not friction
• Genuine excitement to build career skills, not coast through a starter role

Salary: ₦350,000 monthly (entry level)

How to Apply: Apply via: raenest.bamboohr.com/careers/51