IT Support Officer

Wragby Solutions is seeking a proactive and customer-focused IT Support Officer to provide first-line and second-line technical support across the organization. You will ensure smooth operation of end-user devices, business applications, networks, and IT infrastructure while delivering excellent user support.

Responsibilities

• Provide technical support for hardware, software, network, and business applications
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and other IT equipment
• Support Microsoft 365, Microsoft Teams, user accounts, and enterprise applications
• Resolve user incidents and service requests within agreed Service Level Agreements (SLAs)
• Maintain accurate IT asset records and inventory
• Support employee onboarding and offboarding, including account provisioning and equipment deployment
• Perform routine system maintenance, software updates, and endpoint security checks
• Troubleshoot network connectivity, VPN, Wi-Fi, and printing issues
• Escalate complex technical issues where necessary and ensure timely resolution
• Promote cybersecurity awareness and provide end-user training on IT best practices

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 3–4 years of hands-on experience in IT Support or similar technical support role
• Strong knowledge of Windows OS, Microsoft 365, networking, hardware troubleshooting, and IT Service Management
• Experience supporting enterprise applications and maintaining IT assets
• Excellent problem-solving, communication, and customer service skills

Nice to Have

• CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation certifications

How to Apply

Interested and qualified candidates should send their CVs to cv@wragbysolutions.com using "IT Support Officer" as the subject of the email. Applications will be treated on a rolling basis.