Customer Service Representative

Customer Service Representative

Softhills Limited, an ecommerce company in Lagos, is seeking a Customer Service Representative to serve as a liaison between the company and customers. You will provide product/services information, answer customer questions, and resolve emerging problems with accuracy and efficiency.

Responsibilities

• Manage large volumes of incoming phone calls
• Convert sales leads and identify customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using appropriate methods and tools
• Meet personal and team sales targets and call handling quotas
• Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and maintain filed documents
• Follow communication procedures, guidelines, and policies
• Engage customers and go the extra mile to ensure satisfaction

Requirements

• Proven customer support experience or prior experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening abilities
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different customer types
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

How to Apply Go to Softhills Limited on docs.google.com to apply.