Client Success Manager, Pharma

Client Success Manager, Pharma

The Client Success Manager, Pharma role is responsible for managing the full lifecycle of projects for clients and ensuring an ongoing positive relationship. This is a client-facing position that requires autonomy, strong communication skills, and the ability to manage multiple clients and priorities simultaneously.

Responsibilities

• Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure, and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Requirements

• 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
• Understanding of the pharmaceutical regulatory review process
• Client-facing experience required
• Excellent written and verbal communication
• Success working independently and being personally accountable for assigned client accounts
• Highly organized, able to coordinate large amounts of information across multiple projects
• Enthusiasm to help physicians and improve the US healthcare system

Salary $90,667 - $137,520 annually

How to Apply https://weworkremotely.com/remote-jobs/doximity-client-success-manager-pharma