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Customer Support & Sales Specialist

Careers Verified · Abia, Abuja, Adamawa, Akwa ibom, Anambra, Bayelsa, Cross River, Ebonyi, Enugu, Gombe, Imo, Jigawa, Kaduna, Lagos, Ogun, Ondo, Osun, Oyo, Rivers (PH)

Full TimeEntryvia Jobgurus
Salary
Undisclosed
Location
Abia, Abuja, Adamawa, Akwa ibom, Anambra, Bayelsa, Cross River, Ebonyi, Enugu, Gombe, Imo, Jigawa, Kaduna, Lagos, Ogun, Ondo, Osun, Oyo, Rivers (PH)
Posted
18 hours ago

Required skills

Customer serviceSalesCommunicationNegotiationFinancial products knowledgeProblem-solvingCRM systemsMicrosoft Office SuiteKYC/AML complianceTime managementConflict resolution

About the role

Customer Support & Sales Specialist

Careers Verified is seeking a Customer Support & Sales Specialist to deliver exceptional customer service while driving sales of financial products and services across multiple Nigerian locations.

Responsibilities

  • Educate customers on available products, digital banking platforms, and self-service channels
  • Identify sales opportunities during customer interactions and convert prospects into customers
  • Promote and sell financial products including savings accounts, consumer loans, credit facilities, investment products, insurance products, and digital banking solutions
  • Generate leads through referrals, cold calling, networking, and market prospecting
  • Build and maintain strong relationships with new and existing customers
  • Meet and exceed assigned sales, revenue, and portfolio growth targets
  • Conduct product presentations and financial solution consultations
  • Develop long-term customer relationships through regular engagement
  • Ensure all customer onboarding documentation complies with regulatory and company requirements
  • Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
  • Prepare daily, weekly, and monthly sales and customer service reports
  • Track customer interactions and sales activities using CRM systems

Requirements

  • Bachelor's Degree in Business Administration, Marketing, Finance, Economics, Banking, or related field
  • 1 year of experience in customer service, sales, banking, fintech, or financial services
  • Excellent communication and interpersonal skills
  • Strong sales, negotiation, and persuasion abilities
  • Customer-focused with passion for exceptional service
  • Knowledge of financial products and banking operations
  • Problem-solving and conflict resolution skills
  • Ability to work under pressure and meet sales targets
  • Good analytical and numerical skills
  • Proficiency in Microsoft Office Suite and CRM applications
  • High level of integrity, professionalism, and attention to detail

Working Conditions

  • Office and field-based role with frequent customer visits
  • May require weekend or extended hours to meet business objectives
  • Performance-based environment with clearly defined sales and service targets

Salary

Not stated

How to Apply

No application instructions provided in the posting.

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