Customer Service Officer

Customer Service Officer

PGE Travels and Educations Consulting Limited is seeking a Customer Service Officer to handle customer inquiries, resolve complaints, and provide accurate information about travel packages, educational programs, and consulting services. The ideal candidate will ensure a positive customer experience through prompt, professional, and efficient service delivery.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in person
• Provide accurate information on travel packages, educational programs, and consulting services
• Assist clients with bookings, applications, documentation, and payment processes
• Handle customer complaints and provide effective solutions to ensure satisfaction
• Maintain detailed and up-to-date client records in the company database
• Coordinate with internal teams to ensure timely service delivery and client follow-up
• Support marketing and administrative activities when required
• Uphold a professional and friendly company image in all interactions

Requirements:

• Bachelor's degree in Business Administration, Customer Service, Tourism, or related field
• Minimum 2 years previous experience in customer service or client relations (travel/education experience is advantageous)
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Proficiency in Microsoft Office and CRM software
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive attitude, teamwork, and commitment to delivering outstanding service

Salary: NGN 70,000 – 150,000 per month

How to Apply: Log in and click "Apply" on the job posting.