Sales Supervisor

Sales Supervisor

Responsible for supervising and coordinating the activities of the sales team, responding to customer inquiries, managing complaints, and ensuring customer service standards are met. The role also involves maintaining records, monitoring product availability, and coaching sales personnel.

Responsibilities

• Supervise and coordinate the activities of the sales team.
• Respond to inquiries via direct call lines and official WhatsApp desks, and log retail requests.
• Manage and resolve customer complaints politely.
• Implement corrective measures during the sales lifecycle.
• Coordinate with delivery sales coordinator, outlet supervisors, and dispatch team.
• Maintain and update records of customer interactions, transactions, and feedback.
• Help meet monthly call-handling quotas and localized sales targets by upselling menu combos or dessert items.
• Monitor customer service standards and ensure prompt resolution of complaints.
• Monitor product availability and coordinate with production team to prevent stock shortages.
• Ensure accurate documentation of sales transactions and reports.
• Coach, mentor, and develop sales personnel to improve productivity.
• Monitor attendance, punctuality, grooming, and compliance with company policies.

Requirements

• Minimum OND, Diploma, or NCE in Administration, Marketing, Hospitality Management, or related disciplines.
• 1-3 years experience in CSR operations, Sales management, and Customer service coordination.
• High emotional maturity, active listening, empathetic disposition, and ability to maintain patience under pressure.
• Capacity to maintain composure and coordinate dispatch operations, and work effectively under pressure during peak periods.

How to Apply Interested and qualified candidates should forward their CV to: recruitment@jsixgroup.com using the position as subject of email.