Front Desk Officer

Front Desk Officer

A Front Desk Officer is responsible for managing guest relations, administrative tasks, and operational coordination at a hospitality establishment. The role involves ensuring exceptional customer service, maintaining accurate records, and liaising with various departments to ensure smooth operations.

Responsibilities

• Welcome and attend to guests and visitors professionally.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries, reservations, and requests promptly.
• Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
• Maintain accurate booking schedules and guest records.
• Coordinate room allocations and occupancy schedules.
• Liaise with housekeeping and maintenance teams.
• Communicate operational updates to management and relevant departments.

Requirements

• OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 2 years’ experience in front desk, customer service, hospitality, or administrative roles.
• Strong knowledge of Microsoft Office applications and digital communication tools.
• Excellent spoken and written English communication skills.
• Must be highly presentable and well-groomed.
• Strong communication and interpersonal skills.
• Must possess confidence, composure, and professionalism.

How to Apply Interested and qualified candidates should send their Resume to: ryanrensan@gmail.com using the Job Title as the subject of the email.