Experience Officer

GIGM is seeking an Experience Officer to deliver excellent customer service at our Abuja terminals. You will handle ticket sales, reservations, and guest support across multiple touchpoints.

Responsibilities

• Sell bus tickets to walk-in guests at GIGM terminals
• Create and manage travel reservations using the online booking system
• Create and maintain guest reservation records
• Resolve service issues by responding to complaints via phone, email, and in person
• Forward booking and travel reschedule requests to relevant departments
• Provide service information regarding travel schedules, fares, and payment options
• Announce arrival and departure information via public address system
• Assist with guest luggage check-in
• Escalate customer complaints and emergency concerns to appropriate management
• Adhere to company policies on guaranteed reservations and no-shows
• Promote goodwill through courteous, friendly, and helpful service to guests and colleagues
• Promote online booking, app downloads, and company products and services

Requirements

• Bachelor's Degree
• 1–3 years of relevant experience

How to Apply

Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the email.