Customer Service Representative

Paga is seeking a Customer Service Representative to handle incoming customer calls, resolve complaints, and provide support across various Paga products and services in a professional and pleasant manner.

Responsibilities

• Answer incoming calls from customers in a pleasant and professional manner
• Understand and effectively communicate about different Paga products and services
• Fill out customer complaint forms and follow the complaint resolution process
• Assist all Paga customers with their inquiries
• Perform miscellaneous tasks as directed by the Customer Care Manager or Supervisor

Requirements

• 1–2 years' work experience in a call centre and customer service environment
• University degree or HND equivalent
• Knowledge of customer service principles and practices
• Ability to recognize and manage assertive and irate customers
• Good product knowledge
• Strong customer interface skills
• Computer literacy with ability to capture data accurately and timely
• Must have completed the mandatory NYSC

How to Apply

Visit: https://paga.bamboohr.com/careers/428