Head of Customer Service

TeamAce Limited is hiring a Head of Customer Service to lead the customer experience function in the Financial Services sector, based in Victoria Island, Lagos.

You will develop and implement customer service strategies, lead and mentor the customer service team, oversee complaint resolution processes, analyze customer feedback and metrics, and collaborate across departments to enhance customer experience and support business objectives.

Responsibilities

• Develop and implement customer service strategies, policies, and processes to improve customer satisfaction and service quality
• Lead, mentor, and manage the customer service team while driving performance against established KPIs and service standards
• Oversee customer complaints, escalations, and resolution processes to ensure timely and effective outcomes
• Analyze customer feedback, service metrics, and operational data to identify trends and implement continuous improvement initiatives
• Collaborate with Operations, Product, Compliance, and Technology teams to enhance customer experience and support business objectives

Requirements

• Bachelor's Degree in Business Administration, Marketing, Mass Communication, or related field
• Minimum of 5 years experience in customer service or customer experience management, with at least 2 years in a leadership role
• Financial Services or Fintech experience is mandatory
• Strong knowledge of CRM systems, customer service frameworks, complaint resolution, and customer retention strategies
• Excellent leadership, communication, stakeholder management, and problem-solving skills

Salary

N450,000 – N500,000 per month

How to Apply

Interested and qualified candidates should contact via WhatsApp Channel: https://whatsapp.com/channel/0029VaEiQDK2UPB7lqIspr13

Application Deadline: 6th August, 2026