Head of Customer Service

Head of Customer Service

Lead, mentor, and manage the customer service team while developing and implementing effective customer service policies and strategies. Ensure high levels of customer satisfaction and maintain service standards. Handle escalated inquiries and resolve complex issues efficiently.

Responsibilities

• Lead, mentor, and manage the customer service team.
• Develop and implement effective customer service policies and strategies.
• Ensure high levels of customer satisfaction and maintain service standards.
• Handle escalated inquiries and resolve complex issues efficiently.
• Monitor team performance, set goals, and report to senior management.
• Train staff and drive initiatives to improve customer experience.

Requirements

• Bachelor's degree or HND in any field.
• Minimum of 3 years of leadership experience in customer service.
• Experience in the retail or food industry is a plus.

How to Apply Send CV to: hr@fauna.com.ng