Customer Service Associate (HIM Certified)

Job Summary We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients. The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities. The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. Key Responsibilities Welcome and attend to customers and visitors professionally Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms Resolve complaints efficiently and escalate complex issues where necessary Provide accurate information regarding company products and services Maintain proper customer records and documentation Handle customer feedback and ensure customer satisfaction at all times Support administrative and operational activities within the department Maintain a professional appearance and uphold the company’s customer service standards Build and maintain positive relationships with customers and clients Perform other duties as assigned by management Requirements HIM (Health Information Management) Certification is mandatory Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline 1–3 years relevant customer service experience Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Good knowledge of Microsoft Office applications Ability to multitask and work under pressure Strong organizational and time management skills Professional appearance and positive attitude Ability to work independently and within a team environment Must reside in Warri, Delta State or its environs, as accommodation will not be provided Skills and Competencies: Customer relationship management Effective communication skills Conflict resolution ability Attention to detail Teamwork and collaboration Professionalism and integrity.