Contact / Call Center Executive

Job Summary

The Contact/Call Center Executive will serve as the first point of contact for patients and prospective clients. The role involves handling inbound and outbound calls, scheduling appointments, responding to inquiries, resolving complaints, and ensuring excellent customer service while maintaining accurate patient records.

Responsibilities

• Answer incoming calls professionally and courteously.
• Make outbound calls for appointment confirmations, follow-ups, reminders, and patient feedback.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information about hospital services, doctors, procedures, locations, and operating hours.
• Handle patient complaints and escalate unresolved issues to the appropriate department.
• Register patient information accurately in the hospital management system.
• Follow up on missed appointments and encourage rescheduling.
• Maintain confidentiality of patient information in accordance with hospital policies.
• Coordinate with clinical and administrative departments to ensure smooth patient service.
• Meet daily call handling and service quality targets.
• Document all customer interactions and maintain accurate records.
• Support marketing campaigns by contacting existing and prospective patients when required.

Requirements

• Bachelor's degree or HND in any relevant discipline.
• 1–3 years of experience in a call center, customer service, or healthcare environment.
• Previous hospital experience is an added advantage.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Pleasant telephone etiquette.
• Good listening and interpersonal skills.
• Ability to remain calm under pressure.
• Strong problem-solving abilities.
• Computer proficiency, including Microsoft Office.
• Experience using CRM or Hospital Management Systems is an added advantage.
• Ability to multitask and work in shifts.

How to Apply

Interested and qualified candidates should send an updated CV to: skippereyeqhospitals@gmail.com using the Job Title as the subject of the email.