Customer Care Support Officer

📢 WE ARE HIRING: Customer Care Support Officer

Company: Grandlance Consulting Inc. Location: Ifako-Ijaiye, Lagos Employment Type: Full-Time

About Grandlance Consulting Inc.

Grandlance Consulting Inc. is a management consulting firm focused on facilitating change and improving organizational performance through innovative solutions tailored to meet the unique needs of our clients.

Job Summary

We are seeking a Customer Care Support Officer who will be responsible for delivering excellent customer service by responding to inquiries, resolving complaints, and ensuring customers have a positive experience with our products and services.

The ideal candidate should have strong communication skills, patience, problem-solving abilities, and a commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries and provide timely support.
• Handle and resolve customer complaints professionally.
• Ensure customers have a positive experience with the company.
• Maintain clear and effective communication with customers.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in any discipline.
• Strong verbal and written communication skills.
• Good problem-solving and conflict-resolution abilities.
• Basic computer proficiency and familiarity with Microsoft Office applications.
• Ability to work independently and as part of a team.
• Previous customer service experience is an added advantage.

How to Apply Interested and qualified candidates should send their CVs to: 📧 info.grandlanceconsulting@gmail.com