WhatsApp Private Domain Sales & After-Sales Specialist

VMAX Tea & Coffee Ltd is hiring a WhatsApp Private Domain Sales & After-Sales Specialist to manage customer leads, convert enquiries into orders, and provide exceptional after-sales support in Lagos.

Responsibilities

• Segment WhatsApp customer leads and follow up based on purchase intent and customer status
• Convert enquiries into orders through timely, professional, and persuasive communication
• Support customer retention, repeat purchases, and product recommendations
• Handle order follow-up, delivery questions, complaints, rejection issues, and after-sales cases
• Ensure unresolved after-sales issues are escalated and closed within 48 hours
• Track customer communication, order status, complaints, refund or rejection reasons, and GMV contribution
• Follow data privacy and customer information handling requirements

Requirements

• Experience in WhatsApp sales, customer service, telesales, social commerce, e-commerce, or after-sales support
• Strong written communication skills and customer persuasion ability
• Patient, responsive, and able to manage high-volume messages
• Good problem-solving skills and ownership of customer issues
• Familiarity with CRM tools, spreadsheets, or customer tracking systems

Daily KPIs

• New followers or added contacts
• Customer consultations handled
• Orders, GMV, and repeat purchase data
• Rejection rate and complaint rate
• After-sales cases not closed within 48 hours