Network & Support Analyst

Position Overview Serve as the first point of contact for end-user technical support across hardware, software, and connectivity issues within the Gas Midstream Infrastructure Directorate. This is a full-time role based in Lagos, reporting to the IT Services Delivery Lead.

Responsibilities

• Provide first-line technical support for end-user hardware, software, and connectivity issues, ensuring timely resolution in line with SLAs
• Troubleshoot and resolve incidents and service requests, escalating complex or recurring issues appropriately
• Install, configure, and maintain end-user devices (desktops, laptops, printers, mobile devices)
• Support user onboarding and offboarding, including account creation, access provisioning, and workstation setup
• Manage user identity, access controls, and endpoint security configurations
• Deploy and maintain software applications, system updates, and patches
• Assist in network configuration, troubleshooting, and incident management
• Monitor service desk and network performance, analyse incident trends, and provide recommendations for improvement
• Maintain accurate documentation of support procedures, configurations, and resolutions

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (minimum second-class grade)
• Minimum 3 years' experience in IT support or end-user service role, preferably in a corporate environment
• Proven experience with Microsoft Windows, Microsoft Office Suite, and ITSM tools
• Strong understanding of end-user and network device management
• Knowledge of patch management and network vulnerability management
• Basic knowledge of firewalls, antivirus, and IDPS concepts
• Excellent interpersonal and communication skills
• Strong diagnostic and troubleshooting abilities
• Accuracy in issue logging and documentation

Advantageous Qualifications

• ITIL Foundation certification
• Experience in network infrastructure and information security support (SIEM/SOC operations)

How to Apply Interested and qualified applicants should visit https://lnkd.in/dZvzqh7i to apply.

Application deadline: Friday, July 10th, 2026

Shortlisted candidates will be contacted within one week following the application deadline.