Administrative and Customer Care Executive

Magna Eye Care is recruiting an Administrative and Customer Care Executive to represent the clinic and manage daily operational activities. This is a full-time role based in Abuja, offering a welcoming healthcare environment focused on delivering exceptional patient experiences.

Responsibilities

• Greet and attend to patients with warmth and professionalism
• Handle phone calls, WhatsApp, emails, and patient queries
• Schedule appointments and manage daily bookings
• Maintain accurate patient records and support filing systems
• Coordinate administrative duties to support clinic efficiency
• Assist patients with treatments (frames, lenses, drugs)
• Support doctors and clinical staff with documentation
• Keep proper documentation of patient transactions and stocks
• Provide clear information about products, services, and appointments
• Address patient inquiries and concerns with empathy and accuracy
• Follow up with patients on booked appointments and incomplete transactions
• Implement growth strategies focused on brand awareness

Requirements

• BSc/HND degree
• Stable work history
• Excellent written and spoken English
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint)
• Strong organisational and time management skills
• Experience in customer care, sales, or marketing (advantageous but not mandatory)

Key Qualities

• Emotional intelligence and interpersonal skills
• Warm, respectful, and service-oriented attitude
• Ability to multitask and work independently
• Basic computer and digital literacy
• Team player with positive, can-do attitude
• Excellent problem-solving and analytical skills
• Critical thinking and high emotional intelligence
• Demonstrated ethical behaviour

Salary N200,000 gross monthly with additional sales bonuses. Tax and pension deductions will be applied.

How to Apply Interested and qualified candidates should send their CV to: lumiraadvisory@gmail.com using the Job Position as the subject of the email.

Note: Only candidates who reside in Abuja are invited to apply. Expected resumption date: 6th July 2026.