Customer Care Representative

Oak Exclusive is hiring a Customer Care Representative to serve as the first point of contact for clients, handling inquiries, resolving complaints, and ensuring excellent customer experiences across multiple channels.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and walk-ins
• Resolve customer complaints and escalate complex issues appropriately
• Track customer orders and provide timely updates on production and delivery
• Maintain accurate records of customer interactions and resolutions
• Follow up with customers to ensure satisfaction and strengthen relationships
• Collaborate with production, logistics, and other internal teams
• Provide feedback and insights to support service improvement initiatives

Requirements

• 2–4 years of experience in customer service, customer care, or related role
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and manage customer requests efficiently
• Proficiency in communication and customer management tools
• Strong interpersonal skills and customer-first mindset
• Experience in fashion, retail, luxury brands, or service-oriented industries is an advantage

Salary ₦100,000 – ₦200,000 monthly

How to Apply Apply through the link below: → https://www.tezera.ai/j/customer-care-0c44a2

Only shortlisted candidates will be contacted.