Customer Service Assistant – Delta

Green Africa is seeking a Customer Service Assistant to support baggage handling and customer assistance operations at the airport in Delta.

Responsibilities

• Ensure accurate weights of baggage at check-in desks are captured and processed
• Record and store unclaimed Green Africa tagged baggage at the Arrival hall
• Assist customers with luggage and direct those with baggage irregularities (lost or damaged) to the Duty Officer
• Advise and assist customers on processing payment for excess baggage
• Ensure baggage is properly tagged with destination details before transfer to Baggage Screening Point
• Inspect baggage condition before acceptance; handle damaged bags in accordance with Green Africa policy
• Record and process Company Materials (COMATs) and RUSH bags for departing or arriving flights
• Promptly identify and assist customers with special needs (wheelchair users, expectant mothers, mothers with infants, group travellers) before check-in
• Prevent unattended baggage in check-in areas; check for suspicious baggage and adhere to security and weight limit procedures
• Coordinate with Check-in Officers and Turnaround Coordinators to track unloaded baggage

Requirements

• OND/SSCE qualification
• Exceptional communication and interpersonal skills
• High-level numeracy skills
• Strong attention to detail

Salary

Not stated.

How to Apply

No application instructions provided in the posting.