Outsourcing & Operations Officer

Outsourcing & Operations Officer

The Outsourcing & Operations Officer manages outsourcing and client relationships while overseeing operational execution across multiple service areas. This role involves supervising janitorial and administrative staff, coordinating field operations, managing vendor contracts, developing client proposals, and ensuring seamless service delivery in cleaning, sales of cleaning consumables, fumigation, and facility management.

Responsibilities

• Serve as the primary liaison between the company and its clients.
• Develop and maintain strong relationships with clients and outsourced staff to ensure satisfaction and client retention.
• Handle client onboarding, service requests, issue resolution, and performance reviews.
• Send tailored proposals, quotations, and service agreements to clients based on requirements.
• Conduct regular check-ins, service updates, and client review meetings.
• Manage recruitment, deployment, and training of janitors across client sites.
• Coordinate contingency cleaning activities and ensure cleaning consumables are adequately supplied to clients’ locations on a monthly basis.
• Handles sales and client acquisition for cleaning consumables and other services.
• Oversee fumigation and pest control management, ensuring compliance with standards and schedules.
• Conduct routine custodian service inspections and detailed location inspections; document findings and recommend improvements.
• Track service-level performance and respond quickly to issues or client escalations.
• Send monthly reports to all the clients on janitorial activities/observations.
• Manage procurement of cleaning and pest control consumables and ensure adequate stock levels.
• Evaluate vendor performance and maintain up-to-date service agreements.
• Oversee inventory management, stock issuance, and reporting.
• Supervise administrative staff and cleaning operatives, ensuring clarity of roles and productivity.
• Oversee invoicing and collaborate with Finance on accurate and timely payroll for custodians.
• Monitor budget allocation for consumables, equipment, and personnel logistics.
• Prepare and submit comprehensive operational and client service reports monthly.

Requirements

• Bachelor’s degree in Business Administration, Facility Management, Operations, or a related field.
• Minimum 4–6 years of relevant experience in operations, client service, or facility management.
• Proven experience in managing field teams, proposals, procurement, and client accounts.
• Field experience in janitorial or environmental services.
• Strong leadership and people management abilities.
• Excellent written and verbal communication skills.
• Solid understanding of facility management, cleaning, and pest control procedures.
• Highly organized with strong problem-solving and decision-making skills.
• Proficient in Microsoft Office Suite especially Excel, and operations software.
• Experience with budgeting, invoicing, and inventory control.
• Strong client service orientation and conflict resolution skills.

How to Apply Interested and qualified candidates should forward their CV to: talent@smartpartnersng.com using the position as subject of email.