Sales Operations Manager

Dangote is seeking a Sales Operations Manager to lead and optimize sales and marketing operations across the business. This role drives efficient processes, data-driven decision-making, and cross-functional collaboration while managing customer service operations, Order-to-Cash processes, and delivering actionable insights through reporting and dashboards.

Responsibilities

• Oversee and optimize end-to-end sales operations processes to drive efficiency and performance
• Lead Order-to-Cash (O2C) processes, ensuring accuracy, timeliness, and compliance
• Support business planning, demand forecasting, and operational alignment with corporate objectives
• Drive Sales & Operations Planning (S&OP) processes in collaboration with Supply Chain and Production teams
• Lead data analysis, performance tracking, and reporting across sales functions
• Develop, maintain, and continuously improve dashboards and key performance metrics
• Provide actionable insights to support decision-making and sales strategy refinement
• Support development and execution of sales strategies to drive market growth and profitability
• Strengthen sales capability through structured training, coaching, and performance support initiatives
• Oversee customer service operations, ensuring high service standards and customer satisfaction
• Drive customer acquisition, onboarding, and retention initiatives
• Act as primary liaison between Sales, Marketing, Finance, Supply Chain, and external stakeholders
• Manage customer claims, dispute resolution, and tracking to improve service delivery
• Ensure team accountability, performance management, and effective execution of responsibilities
• Manage staffing needs and resource planning for optimal operational delivery
• Serve as custodian of sales tools, systems, and technologies (CRM/ERP)
• Identify process gaps and implement improvements to enhance efficiency and reduce risks
• Ensure compliance with internal policies, procedures, and audit requirements

Requirements

• Bachelor's degree in Business Administration, Marketing, Economics, or related field (Master's degree is an added advantage)
• Minimum of 6–10 years' experience in Sales Operations, Commercial Excellence, or related roles within FMCG or manufacturing
• Proven experience managing Order-to-Cash (O2C) processes and sales analytics
• Strong working knowledge of ERP systems (e.g., SAP) and sales tools (e.g., CRM platforms)
• Strong analytical and numerical skills with ability to interpret large datasets
• Advanced proficiency in data analysis and reporting tools (Excel, Power BI, or similar)
• Sales operations expertise including forecasting, reporting, and performance management
• Sound understanding of S&OP processes and business planning
• High level of ownership, resilience, and ability to perform under pressure
• Excellent planning, organizational, and multitasking skills
• Strong interpersonal and stakeholder management capabilities
• Self-motivated with proactive and results-driven mindset
• Effective communication and presentation skills
• Ability to lead cross-functional collaboration and influence decision-making
• Strong team management, coaching, and capability development skills
• Strategic thinking with focus on continuous improvement and innovation

How to Apply

Interested and qualified candidates should apply via careers.dangote.com