Customer Service Representative

Customer Service Representative

ConSol Limited is seeking a Customer Service Representative to provide support to customers through various communication channels. The role involves handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction.

Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call (outbound/inbound) quality.
• Contribute to team effort by accomplishing related results as needed.
• Exhibit competent product knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call centre manager to ensure synergy and all time customer satisfaction.
• Adherence to call script and call centre policies.
• Compile reports.

Requirements

• Minimum of ND in Mass Communications or any related field.

How to Apply Interested and qualified candidates should forward their CV to: apply@consollimited.com using the position as subject of email.