Customer Success Engineer EMEA - w/m/d

Customer Success Engineer EMEA

Customer Success Engineers at JetBrains are technical points of contact for enterprise customers, ensuring that JetBrains products meet the needs of our users and retain their position as the best on the market. They work closely with account executives, product teams, and customers to support adoption, overcome technical barriers, and represent customer feedback within the company.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes.
• Manage technical relationships for a portfolio of accounts.
• Act as the customers’ advocate within JetBrains.
• Recommend product enhancements based on customer experiences.
• Help product teams present and evaluate new product ideas to customers.
• Serve as a trusted technical advisor to customers.
• Facilitate account expansions by developing short-term and long-term account plans.

Requirements

• Proven experience in technical consulting or customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or related fields.
• Hands-on knowledge of AI/LLMs in software development.
• Passion for improving customer experience.
• Strong verbal and written communication skills in English and local language.
• Exceptional presentation skills for demonstrating JetBrains products.
• Ability to quickly identify and address technical and business challenges.
• Ability to convey technical concepts to customers of all technical backgrounds.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• Collaborative and team-focused mentality with willingness to take initiative.
• Self-direction and resourcefulness.
• Ability to travel approximately 25% of the time.

How to Apply https://weworkremotely.com/remote-jobs/jetbrains-customer-success-engineer-emea-w-m-d