Supply Chain / Customer Service Desk Officer I

ICRC - International Committee of the Red Cross is seeking a Supply Chain / Customer Service Desk Officer I to manage supply requests and customer service operations efficiently.

Responsibilities

• Receive, upload, and process Supply Requests (SR) in JDE ERP and Service Task Management (STM) database
• Handle all supply chain documentation for the assigned Area of Responsibility (MIU Branch Plant)
• Clarify item sourcing and codes with purchasers and customers
• Forward requests to warehouse or logistics sources and follow up on shipment arrivals
• Manage staged supply requests until sourcing and lead times are confirmed
• Monitor pick dates and promised delivery dates based on sourcing type (local, regional, or upstream)
• Review supply requests for accuracy before submission for approval
• Establish and maintain documentation processes for tracking and monitoring each request
• Follow up on incoming upstream orders to determine lead times and arrival dates
• Manage orders through full dispatch and confirmed delivery
• Process internal requests per approval thresholds and organizational flow
• Maintain accuracy of JDE Orders Follow-up table
• Report daily to logistician on problems, claims, and unusual requests
• Provide requesters with regular order status updates

Requirements

• University degree or technical qualification with equivalent experience in logistics or administration
• 3–5 years overall professional experience
• 3 years previous experience in administration or supply chain/logistics department
• Strong English (spoken and written); proficiency in local working language
• Computer literacy and strong knowledge of Microsoft Office
• Good knowledge of supply chain processes
• Enterprise resource planning (ERP) software knowledge is an asset

Desired Profile

• Strong motivation for humanitarian work
• Demonstration of ICRC values: impact, collaboration, respect, and compassion

How to Apply

No application instructions were provided in the posting.