CCTV Operator

CCTV Operator

A CCTV Operator is responsible for monitoring surveillance cameras and ensuring the safety and security of a designated area or facility. They continuously monitor multiple CCTV cameras and video feeds in real-time, identify suspicious activities, and respond to potential security breaches.

Responsibilities

• Continuously monitor multiple CCTV cameras and video feeds in real-time.
• Identify and assess any unauthorized or suspicious activities, intrusions, or safety concerns.
• Maintain situational awareness and respond promptly to potential security breaches.
• Notify appropriate personnel, such as security officers, law enforcement, or emergency services, in case of suspicious or criminal activities.
• Follow established protocols and procedures for responding to various types of incidents.
• Record and document all observed incidents, activities, and actions taken during the monitoring shift.
• Review previous night footage, report findings immediately to the store CSO, and record the same details of the incident for reference purposes.
• Communicate effectively with store CSO, Store Manager, security personnel, supervisors, and other team members using radio, phone, or other communication devices.
• Provide clear and concise information about ongoing incidents and observations.
• Ensure the proper functioning of CCTV equipment, including cameras, monitors, recording devices, and software applications.
• Report any technical issues or malfunctions to the Store CSO and Store Manager and further report to the IT department for timely resolution.
• Register all technical faults on the CCTV system on the log book.
• Collaborate with other security personnel and operations departments to enhance overall safety, security measures, and response strategies.
• Adhere to company privacy policies, guidelines, and legal regulations related to surveillance.
• Handle sensitive and confidential information in a responsible manner.

Requirements

• Strong supervisory and communication skills
• Strong observation skills
• Customer service focus to ensure positive shopping experiences
• Ability to work under pressure
• Ability to maintain good interpersonal relationships with co-employees and others
• Strong attention to detail, a creative thinker, and a good team player
• Ability to multi-task and manage time effectively
• Demonstrated ability to handle confidential and sensitive information
• High level of integrity is a must-have

How to Apply Interested and qualified candidates should forward their CV to: Careers@arteegroup.com using the position as subject of email.