Customer Service Engineer

MeWe Electronics is seeking a skilled Customer Service Engineer to provide technical support, diagnostics, installation, maintenance, and repair services for a wide range of home appliances.

Responsibilities

• Diagnose, troubleshoot, and repair home appliances (refrigerators, washing machines, air conditioners, microwaves, cookers, water dispensers, and other household equipment)
• Attend to customer complaints and provide prompt technical solutions
• Carry out installation, maintenance, and servicing of appliances at customer locations
• Conduct routine inspections and preventive maintenance to ensure optimal appliance performance
• Prepare service reports and maintain accurate records of repairs, installations, and maintenance activities
• Educate customers on proper appliance usage and maintenance practices
• Recommend replacement parts and ensure proper inventory usage
• Escalate complex technical issues when necessary and follow up until resolution
• Ensure compliance with company safety procedures and technical standards
• Maintain professional customer relationships and represent the company positively

Requirements

• Minimum HND in Electrical/Electronics Engineering, Mechanical Engineering, or related discipline
• 3–5 years' experience in appliance repair, maintenance, or technical customer service
• Practical experience working with home appliances
• Strong knowledge of electrical and mechanical systems of household appliances
• Ability to read and interpret technical manuals and wiring diagrams
• Good problem-solving and fault-diagnosis skills
• Excellent communication and customer relationship management skills
• Ability to work independently with minimal supervision
• Physically fit and willing to travel within Lagos when required
• Age: 29–40 years (Male preferred)

Preferred Skills

• Hands-on experience with major home appliance brands
• Strong technical reporting and documentation skills
• Ability to handle multiple service requests efficiently
• Knowledge of customer service best practices

Benefits

• Performance-based incentives
• Opportunities for professional growth and technical training
• Supportive and professional work environment

How to Apply

No application instructions were provided in the job posting.