Receptionist / Secretary

Role Overview

A full-time, shift-based position at Cedar Grillz & Lounge in Gwarinpa, Abuja. The Receptionist/Secretary serves as the first point of contact for guests and provides secretarial support to the General Manager.

Responsibilities

• Greet and seat guests, manage waiting lists and recognize returning guests/VIPs
• Take, confirm and manage reservations across phone, WhatsApp, email, and social media
• Handle conference room and sitout bookings and coordination
• Provide secretarial support: manage the General Manager’s diary, correspondence, filing, and records
• Maintain a guest database of preferences, allergies, and visit history
• Respond promptly and professionally to digital enquiries
• Handle guest feedback and complaints with empathy and escalate when needed
• Support marketing and maintain accurate venue information across platforms

Requirements

• Minimum: OND/HND in Hospitality Management, Business Administration, Secretarial Studies or related field
• Preferred: Bachelor’s degree in Hospitality, Tourism, Business or Communications
• 2–3 years’ experience in reception, front-office, guest relations, reservations, or executive secretarial work
• Excellent spoken and written English, strong Microsoft Office / Google Workspace skills, and confident use of WhatsApp Business
• Polished presentation, organization, multitasking, and emotional intelligence
• Minimum age: 20

How to Apply Send CV and portfolio (menus, dish photos) to: cedargrillzlounge@gmail.com