Customer Service Email Supervisor

Respond to insurance enquiries, educate clients on products, and process policy-related transactions via email. This role bridges customer communication with internal underwriting and claims teams.

Responsibilities

• Respond to general business and life insurance enquiries via email
• Educate clients on insurance products and provide policy information
• Prepare insurance quotes and issue travel certificates
• Process policy renewals and payment confirmations
• Liaise with underwriting and claims teams for endorsements and claim processing

Requirements

• Bachelor's or HND in Social Sciences
• 1–5+ years' experience in customer service
• Ability to handle difficult customers and complaints professionally
• Strong communication, interpersonal, analytical, and time management skills
• High level of professionalism, confidentiality, and teamwork

Nice to Have

• Customer service certification
• Master's degree

How to Apply

Apply: https://jobs.notchhr.io/6a42828a81a38d3bed1ac25a