Customer Retention & Telesales Specialist

VivaFemini is hiring a Customer Retention & Telesales Specialist to drive growth through full-cycle conversion and proactive client management. You'll manage the entire user journey—from onboarding waitlist leads to managing high-value clinical clients—and be responsible for lifetime value (LTV) across the platform.

Responsibilities

• Proactively reach out to waitlist leads, app sign-ups, and inquiries to convert them into paying subscribers and telehealth patients
• Serve as the primary point of contact for existing clients, ensuring engagement with tracking, clinical appointments, and marketplace benefits
• Identify at-risk users and execute win-back strategies to reduce churn
• Guide clients toward specialized modules (e.g., PCOS, Maternity plans) and marketplace products through upselling and cross-selling
• Conduct regular wellness check-ins with premium clients to ensure they are achieving health goals
• Maintain meticulous records of lead status, conversion rates, and retention metrics using CRM tools (Zoho CRM, HubSpot, ClickUp)

Requirements

• 2+ years in Outbound Telesales, Inside Sales, or Account Management
• Proven experience in a high-growth startup, FinTech, or HealthTech environment
• Strong churn reduction and lifetime value optimization experience
• Ability to discuss sensitive clinical topics (fertility, hormonal health, surgery) with empathy and professionalism
• Target-driven with proven track record of hitting sales or retention quotas
• Tech-fluent with CRM and lead pipeline management skills
• Comfortable making daily outbound calls to leads and existing clients
• Resourceful and able to hustle in a lean startup environment
• Metrics-driven with documented success examples
• Passion for women's health and ability to represent a clinical brand with excellence

Salary

Competitive Base + Performance Commission (linked to conversion and retention KPIs)

How to Apply

Send your CV and a brief explanation of why you are a "Retention & Conversion Expert" to: hr@vivafemini.org with the job title as the subject line.