Customer Service Representative

We are seeking a dedicated Customer Service Representative to support our operations by managing parent communications and driving lead conversion primarily through WhatsApp and phone interactions. The ideal candidate will be responsive, articulate, and comfortable working outside standard business hours, including weekends.

Responsibilities:

• Respond promptly and professionally to parents' inquiries and reports via WhatsApp and phone
• Manage and nurture leads to support conversion into enrollments or sales
• Maintain clear, accurate, and timely communication records
• Provide excellent phone etiquette during all customer interactions
• Collaborate with internal teams to resolve parent concerns and escalate when necessary

Requirements:

• Strong command of written and spoken English
• Proven experience in customer service, particularly with parent or client communication
• Proficiency in WhatsApp messaging for business purposes
• Ability to work independently during non-standard hours, including weekends
• Must possess a reliable laptop and stable internet connection
• Hold a Nigeria Certificate in Education (NCE) qualification

Restrictions: Lagos only. Female preferred NCE