AI Customer Service Training Officer

AI Customer Service Training Officer

Blue Wave New Energy Technology Nigeria Company Limited is seeking an AI Customer Service Training Officer to build and continuously improve its AI-powered customer service system. This role involves organizing knowledge, optimizing AI responses, improving prompts, and ensuring the AI assistant provides accurate, professional, and helpful answers to customers.

Responsibilities

• Build, maintain, and improve the company's AI knowledge base
• Create and optimize FAQs, SOPs, and customer service content
• Design, test, and refine prompts to improve AI response quality
• Review customer conversations and identify areas for AI improvement
• Organize product information, policies, and processes into structured AI knowledge
• Work with Customer Service, Sales, Technical, and Operations teams for accuracy
• Test AI performance regularly and implement data-driven improvements
• Update AI knowledge with new products, promotions, or policies
• Document optimization work and report progress to management

Requirements

• Diploma or Bachelor's Degree in any discipline
• Basic familiarity with AI tools (ChatGPT, Gemini, Claude, or similar)
• Strong logical thinking and problem-solving skills
• Good organizational and documentation abilities
• Ability to learn new products and business knowledge quickly
• Self-motivated, responsible, and detail-oriented
• Willing to work full-time from the Lagos office

How to Apply Send your CV to hr@bluewave.top using the Job Title as the subject of the email.