Customer Service Specialist

Customer Service Specialist

A full-time role for a Customer Service Representative, based in Lagos. You'll be the voice of 247Bet across live chat, email, and social channels, resolving queries quickly, accurately, and with genuine care.

Responsibilities

• Respond to customer queries across live chat, email, in-app support, and social media within agreed response times
• Resolve first-line issues covering registration, KYC/verification, deposits, withdrawals, bet settlement, bonuses, and app usage
• Investigate account and transaction queries accurately using our back-office tools before responding
• Escalate complex cases — payment failures, settlement disputes, suspected fraud — to the right team with complete, well-documented context
• Identify customers showing signs of gambling harm and apply our responsible gambling procedures with care and discretion
• Follow KYC, AML, and regulatory requirements in every customer interaction
• Log all interactions properly and contribute to help-centre articles and canned responses
• Feed recurring customer pain points back to product and engineering so root causes get fixed
• Support customers during peak periods — big fixtures, promotions, and launch campaigns — where volumes spike sharply

Requirements

• 1–3 years of customer service experience, ideally in a high-volume digital environment (betting, fintech, banking, telecoms, or e-commerce)
• Excellent written English — clear, warm, and error-free, because most of our support is chat and email
• Fluency in Nigerian Pidgin and the ability to switch registers naturally depending on the customer
• Strong attention to detail when reviewing accounts and transactions — a wrong answer about money is worse than a slow one
• Calm, professional handling of frustrated customers, including on public social channels
• Comfort working shifts, including nights, weekends, and public holidays on a rota
• Basic digital fluency — able to work across a helpdesk platform, back-office tools, and spreadsheets simultaneously
• Empathy, patience, and sound judgement on when to resolve versus when to escalate
• A minimum of OND/HND/Bachelor's degree in any discipline

How to Apply Send CVs to careers@247bet.ng