Hospitality Manager

Hospitality Manager

We are seeking a smart, proactive, and experienced Hospitality Manager to oversee the overall day-to-day operations of the business. The Manager will be responsible for staff supervision, customer satisfaction, operational efficiency, and ensuring that service standards are consistently maintained.

Responsibilities

• Oversee the day-to-day operations of the hospitality business.
• Manage, supervise, and coordinate staff across different functions.
• Ensure excellent customer service and a positive guest experience.
• Monitor staff attendance, performance, conduct, and productivity.
• Develop and manage staff schedules and daily work assignments.
• Handle customer complaints and resolve operational issues professionally.
• Ensure cleanliness, orderliness, and proper maintenance of the facility.
• Monitor inventory, supplies, and operational needs.
• Ensure company policies, procedures, and service standards are followed.
• Train, guide, and motivate staff to improve performance.
• Monitor daily sales and operational activities.
• Prepare and submit regular operational reports to management.
• Identify operational challenges and recommend practical solutions.
• Ensure smooth coordination between different areas of the business.
• Take responsibility for the overall performance and efficiency of the business.

Requirements

• Minimum of OND/HND/BSc is an advantage.
• Previous experience in hospitality, hotel, restaurant, lounge, or related management is preferred.
• Previous supervisory or management experience is an advantage.
• Strong leadership and people-management skills.
• Excellent communication and customer service skills.
• Must be smart, proactive, organized, and responsible.
• Good problem-solving and decision-making abilities.
• Ability to manage multiple responsibilities effectively.
• Ability to work under pressure and in a fast-paced environment.

Salary ₦200,000 per month

How to Apply Interested and qualified candidates should send their CV to whipsmartrecruitment@gmail.com using “Hospitality Manager – Ago Palace” as the subject of the email.