Social Media & Community Operations Coordinator

Social Media & Community Operations Coordinator

Peridot Forte Solutions Consulting is seeking a creative, digitally savvy, and highly organised Social Media & Community Operations Coordinator to lead social media management, community engagement, customer support, and creator/affiliate activities. The role involves managing an active social media presence, providing responsive customer support during the night shift, and coordinating community newsletters and updates.

Responsibilities

• Develop, create, schedule, and publish daily social media content across relevant platforms in line with the brand's communication strategy and tone of voice.
• Monitor social media platforms, respond to comments, messages, and mentions, and engage with followers to build an active community.
• Monitor brand mentions, customer feedback, and relevant conversations across social media platforms and share key insights with the team.
• Identify social media trends, content opportunities, and platform-specific strategies to increase the brand's online presence and audience engagement.
• Track and report social media performance, including reach, engagement, follower growth, and content effectiveness.
• Collaborate with the team to develop digital campaigns, promotional content, and brand communications.
• Provide timely customer support through live chat, email, and social media, resolve customer enquiries and issues, and maintain a positive customer experience.
• Handle customer information responsibly while maintaining strict data privacy and confidentiality standards.
• Recruit, engage, and manage relationships with travel creators for the company's UGC and affiliate programmes, including coordinating agreed perks and eSIM data allowances.
• Track creator activities, affiliate promotional codes, and programme performance, and identify opportunities to grow the creator and UGC community.
• Write and schedule community newsletters, product announcements, travel offers, and other customer updates.
• Support the communication of new products, promotions, and relevant travel-related information to the community.
• Maintain accurate records of customer interactions, social media activities, creator partnerships, affiliate activities, and community communications.
• Collaborate with team members to identify recurring customer issues, improve operations and customer experience, and provide regular updates on relevant activities and performance.

Requirements

• First Degree in any related field.
• 1–2 years of experience in customer support, social media, or affiliate marketing.
• Availability for a dedicated night shift schedule (with potential day/night rotations in the future).
• Excellent written English and copywriting skills.
• Reliable remote workspace with stable high-speed internet and power backup.
• Proficiency with digital communication, social media, email, and other relevant online tools.

How to Apply Interested and qualified candidates should send their CV to: peridotforte@gmail.com using the Job Title as the subject of the mail.