Customer Service Representative

Yellow Door Hotels is seeking a Customer Service Representative to handle guest inquiries, resolve complaints, and coordinate with hotel teams to ensure every guest experience is smooth, personalized, and memorable.

Responsibilities

• Respond to calls, emails, and social media chats from guests
• Log issues, escalate when needed, and follow up until closure
• Assist with reservations, modifications, cancellations, and special requests
• Collect guest feedback and monitor review platforms
• Maintain accurate records in CRM/booking systems and prepare daily reports

Requirements

• Proven work experience as a Customer Service Representative
• Conflict resolution skills
• Strong communication and interpersonal skills
• Ability to stay calm under pressure
• Service mindset and neat appearance
• Flexibility to work weekends, evenings, and holidays

How to Apply

No application instructions were provided in the posting. Please contact Yellow Door Hotels directly for application details.