Customer Service Intern – Kartel Energy

Join Kartel Energy as a Customer Service Intern and develop critical client-facing skills in a fast-paced energy sector environment. This role offers hands-on experience in phone support, sales lead generation, and customer relationship management.

Responsibilities

• Manage high volumes of incoming phone calls
• Generate and qualify sales leads
• Assess customer needs and ensure satisfaction
• Build and maintain sustainable customer relationships through open communication
• Provide accurate and complete information using appropriate tools and methods
• Meet personal and team sales targets and call handling quotas
• Handle customer complaints with appropriate solutions and timely follow-up
• Maintain detailed records of customer interactions and process accounts
• Follow all communication procedures, guidelines and policies
• Go the extra mile to engage and retain customers

Requirements

• Strong phone communication and interpersonal skills
• Ability to manage multiple tasks and high call volumes
• Sales-minded with ability to identify customer needs
• Attention to detail and organizational skills
• Ability to work toward targets and quotas
• Customer complaint resolution experience preferred

How to Apply

No application instructions provided in the posting.