Customer Service Representative

Customer Service Representative

KidNation, a leading kiddies store, is seeking a friendly, enthusiastic Customer Service Representative to provide exceptional support to customers across social media platforms and manage customer interactions.

Responsibilities

• Respond promptly and professionally to customer inquiries via Instagram, WhatsApp, and Facebook
• Assist customers with product information, availability, pricing, and recommendations
• Recommend suitable products based on customers' needs and preferences
• Confirm orders, payments, and delivery details
• Follow up on customer inquiries and pending orders
• Handle customer complaints, feedback, and after-sales support effectively
• Maintain accurate customer records and update databases regularly
• Build positive relationships with customers to encourage repeat patronage
• Ensure a pleasant and professional customer experience at all times
• Escalate complex issues to management when necessary

Requirements

• Minimum OND qualification
• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• Good knowledge of Instagram, WhatsApp Business, Facebook, and other social media platforms
• Basic computer skills and attention to detail
• Ability to multitask and work independently
• Friendly, patient, and professional demeanor
• Previous experience in customer service, retail, social media management, or related role (advantageous)
• Must reside in Festac or immediate environs (Amuwo Odofin, Apple Junction, Satellite Town, or nearby areas)

Salary N100,000 – N120,000 monthly

How to Apply Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using "Customer Service Representative – KidNation" as the subject of the email.

For more enquiries, contact on WhatsApp: 09131150110.