Client Service Manager

Client Service Manager

Responsible for managing client relationships, developing communication strategies, and ensuring client satisfaction. Collaborates with internal teams to implement marketing strategies and present proposals to clients.

Responsibilities

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries, requests, and feedback.
• Collaborate with the marketing team to develop and implement effective marketing strategies.
• Prepare and present competitive market analysis reports.
• Develop pitch documents and marketing proposals.
• Provide regular updates to clients on project progress and results.
• Manage client expectations and address any issues or concerns in a timely and professional manner.
• Assist in the preparation of reports, presentations, and proposals for clients.
• Stay informed about industry trends and developments.
• Reach out to prospects via email, phone, and professional platforms.
• Supervise subordinates and ensure team bonding.
• Train and coach subordinates in areas of skills gaps.
• Work in partnership with ATL, BTL, and digital teams to develop creative direction and experiential engagement ideas.

How to Apply Interested and qualified candidates should forward their CV to: Hr@sodiumng.com using the position as subject of email.