Home Appliance After Sales Technical Supervisor

We are seeking an experienced and technically sound home appliance after-sales technical supervisor to oversee after-sales operations, technical support, repairs, and customer service activities for home appliance products.

Responsibilities

• Supervise and manage after-sales technical support and service operations for home appliances
• Diagnose, troubleshoot, and resolve technical faults related to consumer electronic and home appliance products
• Coordinate repair activities, maintenance schedules, warranty claims, and technical service delivery
• Monitor and ensure excellent customer service and timely resolution of customer complaints
• Prepare technical reports, service documentation, and operational updates using computer systems and software
• Train and guide technicians on troubleshooting procedures, repair standards, and customer handling
• Ensure proper inventory management of spare parts, tools, and technical materials
• Maintain service quality standards and ensure compliance with company policies and technical procedures

Requirements

• HND in electrical electronics engineering, consumer electronics, or any related technical field
• Minimum 5 years of proven experience in home appliance electronics and consumer electronics
• Strong technical knowledge of home appliances, electronics, and after-sales service operations
• Proficiency in computer use, Microsoft Office, and service management systems
• Strong leadership, problem-solving, and team management abilities
• Excellent verbal and written communication skills
• Ability to work under pressure and manage multiple technical issues effectively

Salary

NGN 300,000 – 450,000 monthly

How to Apply

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