Admin Customer Service Manager

Admin Customer Service Manager

We are looking for a highly organised, people-focused and experienced Admin & Customer Services Manager to join our team. The ideal candidate will oversee the smooth day-to-day administration of the centre while ensuring that every client receives a professional, welcoming and responsive service experience.

Responsibilities

• Supervise the daily administrative and operational activities of the facility and develop efficient procedures for service delivery.
• Manage client enquiries, requests and complaints received via telephone, email and in person, ensuring timely and professional resolution.
• Maintain accurate and up-to-date client databases, patient records, call logs, billing records and other operational documentation.
• Schedule patient appointments for consultations, evaluations, treatments, follow-ups and re-evaluations.
• Maintain and update patient medical records in line with organisational requirements and confidentiality standards.
• Plan, coordinate and streamline administrative procedures and systems to improve operational efficiency.
• Ensure the facility and office premises are consistently clean, organised and presentable.
• Supervise the delivery of professional services by the kitchen, driving, cleaning and security units.
• Work closely with the Business Team in developing proposals and supporting business opportunities.
• Ensure compliance with organisational policies relating to attendance, dressing, computer usage, security, confidentiality and general conduct.
• Monitor office supplies and inventory and coordinate procurement while maintaining awareness of budgetary constraints.
• Oversee facility services, maintenance activities and external tradespersons.
• Organise and supervise general office activities, including recycling, renovations, events and other facility-related initiatives.
• Ensure daily operations comply with organisational policies, procedures and applicable regulations.
• Maintain proper filing, documentation and record-keeping systems.
• Keep abreast of organisational changes, operational developments and business priorities, and ensure these are appropriately implemented within the facility.

Requirements

• Proven work experience of at least 3 - 5 years as an Administrative Manager.
• Solid knowledge of office procedures, policy review and implementation.
• Experience with office management software like MS Office (MS Excel and MS Word, specifically).
• Strong organization skills with a problem-solving attitude.
• Excellent written and verbal communication skills.
• Attention to detail and innovative.
• B.Sc. or BA in management and additional qualifications in Office Administration are a plus.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.

How to Apply Interested and qualified candidates should send their CV and Cover Letter to: hr@intersectconsortium.com using "Admin Manager" as the subject of the mail.