Guest Service Agent

Guest Service Agent

A Guest Service Agent is responsible for providing exceptional service to hotel guests, ensuring their needs are met, and maintaining a positive guest experience.

Responsibilities

• Interact with guests to address their needs and resolve any issues.
• Maintain a clean and welcoming environment for guests.
• Support front desk operations as needed.

Requirements

• Diploma or Degree in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hotel front desk role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in hotel management systems (PMS) and MS Office.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.

How to Apply Send CV and Photograph to: jobs@boltonwhitegroup.com using the job Title as the subject of the email.