Client Success Manager

Client Success Manager

Bright!Tax is a leading U.S. tax provider for Americans living abroad. As a Client Success Manager, you will be the primary point of contact for clients throughout their journey with Bright!Tax, ensuring they feel informed, supported, and confident during the tax process.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building trust through timely, clear, and thoughtful communication.
• Guide clients through each stage of the tax preparation process by explaining next steps, clarifying expectations, and answering general questions.
• Coordinate between clients and internal teams to ensure documentation is complete and projects stay on track.
• Respond to client questions via email and internal messaging platforms, helping troubleshoot issues or routing inquiries to the appropriate team.
• Ensure each client interaction reflects the Bright!Tax standard of professionalism, empathy, and clarity.

Requirements

• 2+ years of experience in client services, account management, customer success, or a similar client-facing role
• Exceptional written and verbal English communication skills — clear, warm, and professional
• Strong organizational and time-management skills with the ability to manage multiple clients and priorities
• Comfort working in a fully remote environment using digital collaboration tools
• A proactive mindset and a genuine desire to help others

How to Apply https://weworkremotely.com/remote-jobs/bright-tax-client-success-manager-1