Customer Service Officer

Customer Service Officer

Protergia Energy Nigeria is seeking a Customer Service Officer to provide excellent customer support and ensure a positive customer experience across the company's renewable energy services, including mini-grid, solar power, metering, and energy access solutions.

Responsibilities

• Serve as the first point of contact for customers through phone calls, WhatsApp, email, walk-ins, and other approved communication channels.
• Respond promptly and professionally to customer enquiries, requests, and complaints.
• Provide accurate information about electricity services, tariffs, metering, payments, connections, and company policies.
• Educate customers on the proper use of the company's energy services and equipment.
• Maintain positive relationships with customers and promote customer loyalty.
• Follow up with customers to confirm that reported issues have been satisfactorily resolved.
• Receive, document, categorize, and track customer complaints.
• Escalate technical faults and service issues to the appropriate teams.
• Support the registration and onboarding of new customers.
• Assist customers with bill, payment, prepaid meter, energy consumption, and account balance inquiries.
• Monitor and follow up on unresolved payment or metering complaints.
• Participate in community sensitization and customer engagement activities at project sites.
• Maintain accurate and up-to-date customer records.
• Prepare customer service reports and track key metrics.
• Work closely with Technical, Finance, Business Development, and Operations teams to ensure efficient service delivery.

Requirements

• Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, Customer Service, Public Relations, Social Sciences, or a related field.
• Minimum of 1–3 years' experience in customer service, preferably within renewable energy, utilities, telecommunications, fintech, or a related industry.

How to Apply Interested and qualified candidates should forward their CV to: temilade@protergiaenergy.com using the position as subject of email.