Operations Lead

Job Summary

We are seeking an experienced Operations Lead to oversee day-to-day operations, ensuring client work is properly planned, resourced, coordinated, quality-checked, and delivered on time.

Responsibilities

• Lead day-to-day delivery operations and oversee client projects from briefing to completion.
• Assign ownership for projects and deliverables and monitor deadlines and dependencies.
• Manage team workload, capacity, and resource allocation.
• Run weekly planning and operational check-in meetings.
• Coordinate cross-functional teams, including creative, account management, growth, and external partners.
• Establish quality checkpoints and ensure deliverables meet required standards.
• Identify recurring quality and delivery issues and implement corrective actions.
• Provide day-to-day operational direction and support team performance.
• Develop and improve operational systems, workflows, and SOPs.
• Introduce tools and automation to improve efficiency.
• Provide regular operational reports to the CEO and promptly escalate significant risks.

Requirements

• Bachelor’s Degree in Business Administration, Management, Project Management, Operations, or a related field.
• 4–6 years’ relevant experience in operations, agency/project delivery, client services, or a similar environment.
• Demonstrated experience managing multiple projects, deadlines, and stakeholders.
• Experience coordinating multidisciplinary teams.
• Professional qualification/certification in project or operations management is an advantage.
• Strong leadership, project management, organization, communication, problem-solving, and risk-management skills.
• Strong attention to detail, accountability, and process-improvement mindset.

How to Apply Send your application to Victoria@toncorporateservices.com