Customer Service Representative

Luxsit Integration Limited is a smart home solution company seeking a Customer Service Representative to join our team in Lagos. You will be responsible for delivering exceptional customer support across multiple channels while managing a team of junior representatives.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries via various channels
• Acknowledge and resolve customer complaints effectively
• Demonstrate in-depth knowledge of products to answer customer questions accurately
• Process orders, forms, applications, and requests
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process
• Manage and supervise a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

Requirements

• Professional communication skills across multiple channels
• Product knowledge and ability to learn quickly
• Customer complaint resolution experience
• Team management capability
• Organizational and record-keeping skills
• Strong interpersonal and coordination abilities

How to Apply

Interested and qualified candidates should send their CV to: lillian.owoseni@luxsitintegration.com or hr@luxsitintegration.com using the Job Position as the subject of the mail.