Sales Operation Support Officer

Sales Operation Support Officer

Provide timely and effective technical support to salesmen and internal teams, ensuring efficient use of the Selldor platform and related systems. Act as the liaison between IT and the sales field team, monitor operations, and ensure system integrity across sales and depot processes.

Responsibilities

• Provide timely support to salesmen via phone, email, or in-person for Selldor-related issues.
• Troubleshoot and resolve Selldor system errors and malfunctions.
• Act as the communication bridge between Lebanon IT Unit and local salesmen for all Selldor issues.
• Deliver comprehensive Selldor training to new salesmen and guidance to existing users.
• Share updates on new features using accurate information, visuals, and videos as needed.
• Monitor salesmen cashboxes daily and prompt cash deposit and regular zerowising.
• Ensure salesmen warehouses are empty after each trip; verify status of transitory warehouses.
• Prepare and update IOU monitoring report daily, ensuring trip durations stay within allowed timelines.
• Provide Visual Dolphin support across depot operations and resolve related issues.
• Monitor Request Transfer Goods (RTGs) ensuring linkage to trips and no idle records.
• Banking – Posting bank deposits made by salesmen and billing operators.
• POS – Posting expenses for both manual and Selldor-based trips.
• Billing & Cashiers – Supporting cashbox zero wising and deposit postings.

Requirements

• Bachelor's Degree in Information Technology, Business Administration, or related fields.
• 1–3 years of relevant technical or system support experience.
• Strong knowledge of Selldor and Mobile Admin platforms.
• Familiarity with Visual Dolphin software.
• Analytical and detail-oriented.
• Strong communication and interpersonal skills.
• Ability to provide training and user support effectively

How to Apply Interested and qualified candidates should send their CV to: somtochukwu.okonkwo@jubailiagrotec.com using the Job Title as the subject of the email.