Station Manager

Station Manager

The Station Manager is responsible for the overall management, profitability, and operational performance of the retail service station. They oversee daily station operations, ensure the achievement of sales and financial targets, manage employees, maintain optimal inventory levels, enforce Health, Safety, Security, and Environment (HSSE) standards, and ensure exceptional customer service.

Responsibilities

• Manage the overall day-to-day operations of the station.
• Ensure uninterrupted availability of petroleum products and retail merchandise.
• Develop and implement operational plans to improve efficiency and profitability.
• Monitor station facilities, pumps, tanks, generators, and equipment to ensure optimal functionality.
• Coordinate maintenance activities to minimize downtime.
• Ensure compliance with company operational standards and regulatory requirements.
• Drive the achievement of monthly, quarterly, and annual sales targets.
• Develop initiatives to increase fuel and non-fuel sales.
• Monitor daily sales performance and profitability.
• Identify business opportunities to improve station revenue.
• Ensure effective merchandising and product availability.
• Oversee daily cash collections, banking, and reconciliations.
• Ensure proper financial controls and adherence to cash handling procedures.
• Review and approve daily sales and reconciliation reports.
• Monitor operational expenses and implement cost-control measures.
• Investigate and resolve financial discrepancies.
• Ensure accurate fuel stock monitoring and reconciliation.
• Oversee inventory management for lubricants, LPG, convenience store items, and other products.
• Approve stock requests and coordinate timely replenishment.
• Minimize stock losses, product wastage, and shrinkage.
• Investigate stock variances and implement corrective actions.
• Lead, supervise, and motivate station employees to achieve operational excellence.
• Recruit, train, coach, and develop station personnel.
• Prepare duty rosters and ensure adequate staffing.
• Conduct performance evaluations and provide constructive feedback.
• Enforce company policies, discipline, and performance standards.
• Foster teamwork, accountability, and a high-performance culture.
• Ensure customers receive prompt, courteous, and professional service.
• Resolve customer complaints and service issues promptly.
• Build strong customer relationships to encourage repeat business.
• Maintain a clean, organized, and welcoming station environment.
• Ensure full compliance with all HSSE policies, procedures, and statutory regulations.
• Conduct regular safety inspections and risk assessments.
• Ensure firefighting equipment and emergency systems are functional.
• Lead incident investigations and implement corrective actions.
• Promote a culture of safety and environmental responsibility.
• Ensure compliance with company policies, industry regulations, and government requirements.
• Maintain accurate operational, financial, inventory, and personnel records.
• Prepare and submit daily, weekly, and monthly management reports.
• Coordinate internal and external audits and implement audit recommendations.
• Maintain effective communication with the Area Manager and Head Office.
• Liaise with suppliers, contractors, regulatory agencies, and other external stakeholders.
• Represent the station professionally in all business engagements.

Requirements

• Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Management, Marketing, Engineering, or a related field.
• Minimum of 1–3 years of experience in retail operations, oil and gas, FMCG, or a related industry, with at least 1–2 years in a managerial or supervisory role.

How to Apply Interested and qualified candidates should forward their CV to: careers@nepalgroupng.com using the position as subject of email.